Contact Protea Glen Mall
Need to reach Protea Glen Mall? This page explains who to contact for general questions, store issues, leasing and advertising, and how to send an enquiry that gets a quick answer.
Protea Glen Mall Contact Details
General Enquiries
Contact centre management for questions about the mall itself:
- Visitor feedback, compliments and complaints about the centre
- Lost property handed in at the mall
- Parking, security, cleanliness and accessibility
- Trading hours on special days
- Photoshoot, filming and media requests
When reporting an incident, include the date, approximate time and area of the mall so the team can follow up. Never share banking PINs, passwords or card numbers with anyone claiming to represent the mall.
Store-Specific Enquiries
Each store is run by its own brand or owner. For stock availability, prices, returns and refunds, account queries, repairs or deliveries, contact the store directly. Open the store’s page from the store directory to find it. If a store issue involves the centre, for example a safety concern at a shopfront, centre management can assist.
Leasing and Advertising Enquiries
Retailers and businesses interested in space, and brands looking for in-mall advertising, exhibitions or promotional activations, should read about leasing enquiries first. That page lists the information to prepare so the commercial team can respond with relevant options.
Directions and Location
The mall is at the corner of the R558 and Protea Boulevard in Protea Glen, Soweto. See directions for route and parking guidance.
Send Your Enquiry
For the quickest response, call 011 297 0110 during trading hours and have these details ready:
- Your full name and a contact number or email address
- The type of enquiry: general, complaint, lost property, photoshoot, leasing or advertising
- The store or area involved, if relevant
- The date and time of your visit, if your enquiry relates to something that happened at the centre
Photoshoot and filming requests: commercial and personal shoots inside the centre need permission from management in advance. Share your preferred date, the number of people and the equipment you plan to bring.
Frequently Asked Questions
How do I contact Protea Glen Mall?
Call the centre on 011 297 0110 during trading hours. Have your name, contact number and a short description of your enquiry ready.
Who do I contact about a specific store?
Contact the store directly for stock, returns, accounts, lay-bys and deliveries. Find the store in the store directory. Centre management can help if the issue involves the mall itself, such as safety, cleanliness or parking.
Who handles leasing and promotional enquiries?
Leasing, advertising, exhibition and brand activation enquiries go to the commercial team. See leasing at Protea Glen Mall for what to include.